When is my order shipping?
After you place your order, you will receive an acknowledgment email at the address you provided, which will include your expected shipping date. If there are any changes to your expected shipping date for any reason, you will receive a follow-up email with the updated information. We strive to process and ship orders as quickly as possible and will keep you informed throughout the process.
Who pays the return shipping costs?
Clients are responsible for the shipping charges associated with returns or exchanges. The delivery cost will only be refunded if we determine that the goods were faulty or damaged prior to being dispatched to you. If you believe your item was defective or damaged, please contact us with photographic evidence and we will arrange the return at no cost to you.
How do I check the status of my order?
We will send you an email notification each time there is an update related to your order, such as when it is processed, shipped, or delivered. If you would like a more detailed update or have not received an update within the expected timeframe, feel free to contact us at any time. We will reply with a status update within 2-3 days.
Can I choose the day or time of delivery?
Unfortunately, we are unable to guarantee a specific delivery day or time. However, once your order is shipped, you will receive tracking information. You may contact the delivery company directly using this information to discuss possible delivery arrangements.
Can I change my address for delivery?
If you need to change your delivery address, please contact us as soon as possible at support@nasalhub.com. You can request a change up to 24 hours before we dispatch your order. If your items have already been dispatched, changing the address may not be possible or may incur an additional fee for redelivery.
What if I received damaged or incorrect merchandise?
We take great care to ensure your order arrives in perfect condition. If you receive a damaged, faulty, or incorrect item, please take clear photos of the item and email them to us at support@nasalhub.com. We will get in touch to arrange a pick-up and replacement if necessary. In these cases, we will cover all return shipping costs.
Can I cancel my order after it has been placed?
If you wish to cancel your order, please contact us as soon as possible at support@nasalhub.com. We can only cancel orders that have not yet been dispatched. If your order has already shipped, you may need to follow our return process upon receiving your package.
What payment methods do you accept?
We accept a variety of payment methods for your convenience, including major credit and debit cards, PayPal, and other secure payment options displayed at checkout.
How do I contact customer service?
If you have any questions, concerns, or need assistance with your order, please do not hesitate to contact our customer service team at support@nasalhub.com. We aim to respond to all inquiries within 24 hours.